Support
Have a question? Check our FAQ below or reach out directly.
Contact Us
Email us at support@videomomentfinder.com
We typically respond within 24 hours on business days.
Frequently Asked Questions
What video sources work best?
Direct upload is the reliable path. You can upload video files you own or are authorized to use, and videos must be 90 minutes or shorter and under 8 GB. YouTube URL import is also available for owned videos, but server-side restrictions can block it.
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What should I do if YouTube import fails?
Upload the video file directly instead. If this is your own YouTube video, use official download paths such as YouTube Studio or Google Takeout, then upload the file here. We do not recommend relying on third-party downloader sites.
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How does the search work?
We use AI-powered semantic search. When you process a video, we extract frames and create embeddings using a multimodal AI model (Qwen3-VL). When you search, your text query or uploaded example image is embedded into the same space to find the most visually relevant moments.
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How long does processing take?
Processing time depends on the video length: roughly 7-8 minutes per 30 minutes of video, so a 90-minute video typically takes around 22-25 minutes. You can leave the page and come back — processing continues in the background.
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What happens to my video data?
We store thumbnail images, search vectors, and available transcripts with timestamps. Original uploaded video files are scheduled for deletion 30 days after upload; cleanup may complete later. Playback and high-resolution frames need the retained original. Stored transcripts and thumbnails remain available after source cleanup. Original videos and account-owned thumbnails use temporary signed links; link expiration is separate from source deletion. Hosting and processing providers help operate the service, as described in the privacy policy. If you authorize a connected app, the requested video evidence is returned to that app through its approved tools.
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How do website credits and API units differ?
A website video credit processes one video up to 90 minutes. Connected apps and the API instead use API units for indexing, searches, transcripts, and frames. If an eligible account is enrolled in a one-time API-unit trial, that allowance also covers its free website processing; prior free website processing counts toward the grant. Where that trial is not enabled, the existing free website video allowance applies. Your signed-in account summary shows the allowance actually available to you. Reconnecting does not reset it.
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How do I start learning with a connected app?
Connect Video Moment Finder from a supported app, sign in to the account holding your videos, and review the tools and operation costs before approving. Then ask the app to list your ready videos and explain one key idea with a timestamp and frame where available. OAuth handles the connection; do not paste an API key into chat. Only videos accessible to your connected account can be used.
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What if my video or API allowance is unavailable?
Wait for a processing video to become ready, or choose another if it failed or is inaccessible. A public URL alone does not make a video available in a connected app. Source cleanup can remove playback and high-resolution frames while thumbnails and transcripts remain. When API units are insufficient, metered operations stop; you can continue studying evidence already retrieved. Video listing and status checks use no units on an active connection. A new connection approval requires a positive API-unit balance.
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How accurate are the search results?
Search results are AI-generated and may not always be perfectly accurate. The quality depends on video content, query phrasing, and how closely an example image matches the scene you want. Try different wording or a different image if the first search doesn't find what you need.
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Can I get a refund?
Credits that have been used for processing are non-refundable. If you experience a technical issue that consumes a credit without delivering results, contact us and we will review your case.
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Is my data secure?
Yes. All connections use HTTPS encryption. Your data is scoped to your authenticated account with row-level security. We use industry-standard infrastructure providers for storage and processing.
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