Support
Have a question? Check our FAQ below or reach out directly.
Contact Us
Email us at support@videomomentfinder.com
We typically respond within 24 hours on business days.
Frequently Asked Questions
What types of videos are supported?
Currently, you can process YouTube videos (via URL) or upload video files directly. Videos must be 30 minutes or shorter.
How does the search work?
We use AI-powered semantic search. When you process a video, we extract frames and create embeddings using a multimodal AI model (Qwen3-VL). When you search, your text query is compared against these embeddings to find the most visually relevant moments.
How long does processing take?
Processing time depends on the video length. A 30-minute video typically takes around 7-8 minutes. You can leave the page and come back — processing continues in the background.
What happens to my video data?
We extract frames and generate AI embeddings for search. Thumbnail images and search vectors are stored to enable search. Uploaded source files are automatically cleaned up after processing. We do not share your video data with third parties.
How do credits work?
Each credit allows you to process one video (up to 30 minutes). Free accounts include 1 credit to try the service. You can purchase additional credits through our Starter and Pro plans. Credits do not expire.
Can I get a refund?
Credits that have been used for processing are non-refundable. If you experience a technical issue that consumes a credit without delivering results, contact us and we will review your case.
Is my data secure?
Yes. All connections use HTTPS encryption. Your data is scoped to your authenticated account with row-level security. We use industry-standard infrastructure providers for storage and processing.